Contact information

We'd love to hear from you! Whether you have a question about your order, need help with sizing, or have feedback, our support team is here to assist you.

Customer Support

Email: support@bondthread.com

Support Hours:

  • Monday – Saturday
  • 10:00 AM – 6:00 PM
  • Closed on Sundays and public holidays

We aim to respond to all inquiries within 24–48 business hours.

Order Support

For faster assistance, please include the following details in your email:

  • Order Number
  • Full Name
  • Registered Email Address
  • Description of your query or issue
  • Photos (if reporting a damaged, defective, or incorrect product)

Frequently Asked Questions

Before contacting us, you may find answers to common questions in our:

  • Shipping Policy
  • Return & Refund Policy
  • Terms of Service
  • Privacy Policy

Our Commitment

At Bond Thread, we're committed to providing premium-quality products and exceptional customer service. If you have any questions or concerns, we'll do our best to resolve them as quickly as possible.

Bond Thread
Premium Apparel, Made for Meaningful Connections.