Refund policy

Last Updated: July 27, 2026

At Bond Thread, every product is made specially for you after your order is placed. We take great care to ensure every item meets our quality standards. If something isn't right, we're here to help.

7-Day Return Window

You may request a return or replacement within 7 days of receiving your order.

To start a return, please contact us at:

Email: support@bondthread.com

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging (if applicable)

Eligible for Return, Replacement or Refund

We gladly offer a replacement or full refund if:

  • You received the wrong product.
  • You received the wrong size that differs from what you ordered.
  • The product arrived damaged during shipping.
  • The product has a manufacturing or printing defect.
  • The item is significantly different from what was ordered.

Items Not Eligible for Return

As all products are made on demand, we cannot accept returns or exchanges for:

  • Change of mind.
  • Incorrect size selected by the customer.
  • Color differences caused by screen or monitor settings.
  • Minor variations in print placement or color within industry standards.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Requests made after 7 days of delivery.

Please check our size chart carefully before placing your order.

Return Conditions

Returned items must:

  • Be unused and unwashed.
  • Include original tags (if applicable).
  • Be returned in their original packaging.
  • Be approved by our support team before being shipped back.

Unauthorized returns may not be accepted.

Refund Process

Once your returned item is received and inspected, we'll notify you of the status.

If approved:

  • Refunds are processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace products only if they are:

  • Damaged
  • Defective
  • Incorrectly shipped

If you need an exchange, contact us within 7 days of delivery.

Return Shipping

If the return is due to our mistake (wrong item, damaged, or defective product), Bond Thread will cover the return shipping cost.

If the return is not eligible under this policy, return shipping (if accepted) will be the customer's responsibility.

Order Cancellation

Orders may be cancelled within 2 hours of placing the order.

Once production has started, cancellations or modifications are no longer possible because every item is made specifically for you.

Contact Us

If you have any questions about your order or this policy, please contact us:

Email: support@bondthread.com

We aim to respond within 24–48 business hours.